Komatsu has opened a new customer support centre in Mackay in Queensland, as part of a drive to increase capacity and capability at the mining and earthmoving equipment manufacturer’s sites around Australia.
The facility’s service workshop is able to service all sizes of Komatsu of ultra-class mining and construction class equipment up to PC8000 mining shovels, and including the 960E ultra-class dump trucks – of which Central Queensland has the largest population in the world.
With a covered area of 1800 sq m, the centre also features a parts warehouse that is close to double the size of its existing Mackay facility, a track press capable of servicing and overhauling tracks up to the largest size dozers and diggers, a washbay and offices for sales and customer support staff.
Komatsu says the facility underscores its commitment to the Central Queensland mining and construction industry – and its confidence in the long-term future of the region.
The company says its current expansion drive began with the opening of its flagship mining facility in Wacol, Brisbane, in 2012. The $55 million, 61,000 sq m centre accommodates Komatsu Australia’s Queensland head office, its national mining headquarters, East Coast Reman operation, oil analysis labs, and mining, construction and utility assembly operations, as well as parts and service.
Other Komatsu facilities that have recently opened, or are under construction, include:
- Expansion of its Mackay Mining Assembly facilities (opened in mid-2013), which has increased mining assembly capacity by 75 percent, and can now assemble the 960E, which has a 330 tonne haulage capacity.
- Sherwood (Brisbane) training facility (opened in 2013)
- Expansion of its Perth Mining assembly facility (opened in 2013), increasing mining assembly capacity by 30 percent and doubling paint shop capacity. This site is also supporting the rollout of the world’s largest Autonomous Haulage System (AHS) fleet, being deployed in the Pilbara.
- Construction of a new service and rebuild centre in Port Hedland, servicing Western Australia’s massive iron ore mining industry, and scheduled to open in late 2014.
- Construction of a new Parts Distribution Centre in Perth with an area of 16,000 sq m (opening scheduled for late 2014); this project includes the purchase 47,000 sq m of land adjoining the existing Perth site, and takes Komatsu’s total site area in Perth to 127,000 sq m.
- Construction of a new Fairfield National Head office (opening scheduled during 2014) at Komatsu’s existing Fairfield Assembly & Warehouse site; this project will include over 6400 sq m of office space and incorporate a new Brand Management Centre.
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