Komatsu isn’t just a machinery supplier – it is committed to partnering with its customers throughout the lifetime of their assets, helping them achieve peak performance
Komatsu has made a name for itself for excellence and innovation in earthmoving, but its expertise goes far beyond building machinery. From your first purchase to an entire fleet, Komatsu offers an end-to-end earthmoving ecosystem that covers all aspects of fleet management, maintenance, intelligent machine control and data analysis that support operators and fleet managers to get the most out of their machinery, every day.
With Komatsu covering all aspects of running your fleet as optimally as possible, a wide range of tools are on hand to ensure peak performance and the best return on investment.
Fleet management
For fleet managers, Komatsu’s myFleet is a vital tool that streamlines the process of managing a fleet of heavy machinery with all information displayed on one dashboard.
With the ability to see the location of any machine in your fleet, you can see upcoming servicing and machine health, access a machine’s full service history and easily request a service.
An exciting addition to Komatsu’s suite of support tools is Komtrax – a complimentary remote monitoring system that provides fleet managers with machine and jobsite data displayed on an interactive map.
By constantly supplying real-time information on your fleet’s status and operating conditions, the data is at your fingertips to support decision making that helps maximise machine safety, productivity, uptime and availability.
A search tool allows for quick location of specific types, models and individual machines, with users able to save their search settings. Work hours are tracked and fuel consumption, allowing for accurate performance management.
Easy to customise and offering remote access across a range of devices, Komtrax makes it easy to keep on top of precisely where each machine in the fleet is and what it is doing. Plus, in addition to geolocation of each individual machine, Komtrax offers the ability to remotely lock machines as an anti-theft measure.
Smart solutions
Moving beyond machine data, Komatsu’s Smart Construction solution is focused on improving operations across all steps of the construction process to increase collaboration between stakeholders, streamline systems and deliver useful insights at the project management level.
The Smart Construction solutions toolkit includes Intelligent Machine Control (iMC) for a range of Komatsu dozer and excavator models. iMC improves precision from the cab with excavator features such as auto stop, tilt control and auto grade assist and dozer features such as proactive dozing control to ensure an operator doesn’t dig or grade material past the design line.
3D machine guidance also aids in cutting to the design, which can be visualised in 3D on a dashboard, as well as measuring the weight of the soil in the bucket with a payload meter to accurately track the volume of material being moved.
Other tools include Smart Quarry Site for fleet management and Smart Construction Edge 2 & Drone to aid in surveying the terrain.
Genuine parts
In addition to machine control and maintenance data, Komatsu helps you gain the most from your machinery with its range of parts, from undercarriage and ground engaging tools to lubricants, filters, hoses and bearings.
Covered by warranty and designed to meet original factory specifications, Komatsu parts offer the highest quality, meaning minimised downtime and a longer service life. All parts are available to buy 24/7 at my.komatsu.com.au.
Scheduled service parts needed for regular servicing are easy to locate and order. Pre-populated parts lists streamlines the part-buying process and can be modified as required, with users able to share parts lists with others for faster processing of orders.
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Speedy service
If you do have a breakdown, Komatsu is dedicated to minimising your downtime as much as possible with a ‘Fix It First Time’ ethos. This means that Komatsu service staff aim to identify and resolve machine issues as quickly as possible and on the first visit.
Komatsu does this by utilising the machine data from Komtrax and Condition Monitoring Services to monitor and troubleshoot machine issues so the technician with the right skills and tools is dispatched to your site.
If you do run into a problem, Komatsu operates a 24/7 technical support hotline for all technical support enquiries. Whether you have a simple question regarding a manual or need a longer troubleshooting session, Komatsu experts are on hand to resolve issues quickly.
With Komatsu’s Komplimentary Maintenance cover, scheduled maintenance is free for the first three years or 2,000 hours for all construction models leased or purchased through Komatsu Australia. This includes the first diesel particulate filter clean/exchange, regular preventative maintenance at 500-hour intervals, complete machine inspections and maintenance reports, oil sampling, technician labour, proactive management and advance service scheduling, and technician travel for up to 50km from a Komatsu facility.
Safer work
To reduce the risk of working on energised machines, Komatsu is also investing in ways to minimise live work.
One tool that it uses to aid this is the Komatsu Valve Adjustment Device (K-VAD), which allows for remote adjustment of main and secondary relief valves on live hydraulic mining excavators from inside the cab – eliminating the need for service technicians to work next to high-pressure areas.
The device can be operated across various digital devices and enables the control of up to six tool heads and display of up to four pressures. Users can also use it to check engine power.
The K-VAD tool heads can be attached to the valves from different angles. The K-VAD controller is operated via a 7-inch LCD touch display, is dust and splash-proof as is the entire K-VAD tool kit.
The K-VAD is currently available for Komatsu hydraulic mining excavators ranging from machine models PC3000 up to PC8000, with tool heads to suit other models under development.
In addition to K-VAD, Komatsu has introduced a Bluetooth dial gauge to complete brake disk wear measurements and centre hinge pin bearing clearance measurements that are applicable on all models. This allows a technician to take measurements safely from inside the cab.
Komatsu has also introduced a Bluetooth oil pressure sensor that is applicable for all models. This tool allows remote data collection of oil pressure during inspection, troubleshooting, and testing and adjustment.
Complete toolbox
With Komatsu’s range of services and solutions, you are not just a customer but a long-term partner with a company that strives to get the best out of your machine from the point of purchase throughout the full lifespan of the asset.
For more information on how Komatsu can help you manage and maintain your fleet, visit www.komatsu.com.au
