Remote support system wins tech award
Position Partners’ remote support and telematics solution, Tokara has been named the ‘Technology Release of the Year’ at the 2013 Earthmover and Civil Construction Awards.
Tokara product manager Aaron Krenske says the system is developed specifically for Australian contractors.
"We recognised our customers’ need to get fast, remote support wherever they are working and we engineered a solution to meet that demand," he says.
"We are thrilled to win this award as it confirms we are doing the right thing by our customers."
Tokara, an Aboriginal word for ‘track’, comprises of three service platforms:
- Tokara Service - enables instant remote support for 3D GPS machine control systems, allowing project managers or Position Partners technicians to log on to the control box in the cab to format settings, update software, or provide further training for the operator in real time. This helps save critical downtime by reducing the need to call out a support technician and empowers the project manager by giving him more control.
- Tokara Tracking – allows users to monitor a huge variety of machine data in real time. Statistics such as engine hours, speed, position, KMs travelled etc allows fleet managers to optimise machinery performance.
- Tokara Site – system powered by Topcon’s Sitelink 3D which gives project managers and surveyors even more control over the job site with real-time connectivity to all machine control systems and survey rovers in the field. All machines can be kept running on the latest design file using instant file transfer from the office.
Position Partners adds Tokara Service has been enhanced to provide more sophisticated support than ever before, with the ability to keep track of the machine’s historical position data and firmware versions.
By knowing the machine control system’s history, support technicians can proactively diagnose the system and resolve potential problems before they arise.
By tracking the serial number and historical positioning data, Position Partners is able to accurately track a device’s last known location to improve site attendance efficiency and to find any lost or stolen equipment.
Position Partners is global surveying and positioning equipment manufacturer Topcon’s exclusive Australian distributor.
Find out more about Tokara through www.tokara.com.au or call Position Partners on 1300 867 266.
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