Komatsu Australia and Pirtek Fluid Systems have expanded their 10-year agreement to allow Pirtek to supply genuine Komatsu hydraulic hose assemblies to customers across Australia and New Zealand.
The new agreement covers 14 Pirtek service centres that have been set up to manufacture genuine Komatsu hose assemblies to the Komatsu Engineering Standard (KES) for both new machine builds as well as aftermarket hose sales.
Across Australia and New Zealand, Komatsu’s construction and mining equipment customers now have access to a network of more than 100 Pirtek service centres and 320 mobile service units across both countries – in addition to Komatsu Australia’s own service and support networlk.
According to Komatsu Australia’s National OEM Products Manager Stuart Moffitt, the new agreement builds on the agreement initially signed between the two companies in May 2010, and strengthens the 10-year relationship established at the time.
“This landmark agreement between Komatsu and Pirtek has proved to be highly successful, giving our customers throughout Australia access to genuine Komatsu hose assemblies, manufactured locally through the Pirtek service network in Australia and New Zealand,” he says.
“It has allowed us to provide our customers with higher levels of service and support, significantly shorter response times through Pirtek’s 24/7 mobile service network, and access to more competitive pricing for genuine Komatsu hose assemblies.”
Over the next few years, Komatsu and Pirtek will extend the hose assembly service to cover Komatsu’s US and European-manufactured mining equipment.
“Expanding this agreement further cements the partnership between Komatsu and Pirtek, delivering significant benefits to our customers in terms of service and support levels, reduced downtime and lower operating costs,” Moffitt says.
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