People who have engaged with the workers’ compensation process in Australia will have their experiences and preferences modelled into a new system
Monash University has announced that it will be leading a study into people’s lived experience of workers’ compensation claims to understand how to update and improve the system.
Professor Alex Collie from Monash University’s School of Public Health and Preventive Medicine will lead the Australian Research Council-funded Workers’ Voice project in partnership with injured workers and other experts.
Each year more than half a million Australians are injured or become ill at work. Thirty-one percent of them make a workers’ compensation claim, resulting in at least 1.9 million weeks of lost work.
Every state and territory in Australia has a workers’ compensation scheme. There are also three national schemes for Commonwealth government workers, Defence Force personnel and maritime workers.
Professor Collie says there was now strong evidence that Australia’s workers’ compensation systems were structured and operated in a way that could cause problems for injured workers.
“Many studies in Australia and internationally show that a lot of people find workers’ compensation stressful and complex, and that for some people this contributes to slower recovery and significant distress,” he says.
“These studies suggest that it is the way workers’ compensation schemes operate that can lead to problems. The sector has a history of treating injured workers as claims to be managed, rather than as vulnerable people in need of support.”
The Workers’ Voice project will engage workers with physical and psychological injury and illness, and their support networks.
Researchers will work with workers and their supporters to design a workers’ compensation system that reflects their experiences, views and preferences.
“We think that workers with an injury or illness, their family and friends, have a unique and very valuable experience of workers’ compensation,” Collie says.
“This experience should be heard and have greater weight in the way systems are designed and the way they operate.”
The research team will use a technique called participatory system modelling to develop and test new design and delivery approaches.
“Most of our workers’ compensation schemes were designed in the 1980s,” Collie says.
“The world of work, and the types of injury and illness we see at work, have changed fundamentally. But our systems haven’t kept pace. This project is about re-imagining workers’ compensation for the future.
“Because workers haven’t been involved in designing compensation schemes before, we don’t really know what solutions will be developed. That is a really exciting part of this project.”
Collie is confident governments will listen to the study findings.
“Some of our largest workers’ compensation schemes have been under enormous financial pressure, and are struggling to get people back to work,” he says.
“To manage their budgets, governments have been cutting benefits and restricting access to these schemes.
“This short-term, knee-jerk reaction to financial pressure creates as many problems as it solves. A better way to improve a system and make it sustainable is to listen carefully to people with direct experience of that system. The Workers’ Voice Project provides an opportunity to do just that.”
The Workers’ Voice project is expected to run until 2026, with major findings released periodically, beginning in early 2024.
More information at: www.workersvoice.com.au