A Onetrak showcase of the Tigercat 6900 horizontal grinder saw an impressive turnout of customers from across Australia, all eager to discover the capabilities of this new machine
Forestry machinery manufacturer Tigercat and authorised Australian dealer Onetrak introduced the 6900 horizontal grinder to the Australian market in early October.
During a two-day event at Treescape Richlands in Brisbane, Queensland, customers had the opportunity to witness this impressive machine in action, with Onetrak and Tigercat representatives showcasing the innovative design and features of the new grinder.
Each day featured a brief history of Tigercat and the journey to developing the 6900 horizontal grinder.
This was followed by an in-depth walkthrough led by Tigercat’s product specialist from the US, Aaron Murray, who boasts 26 years’ experience working with grinders.
It also featured a question and answer session with customers. The event culminated in the much-anticipated live demonstrations, where the 6900 was fed tonnes of timber by a Hidromek HMK145 17-tonne excavator.
Onetrak expressed its gratitude to Treescapes for providing the venue and timber for processing, with the 6900 tackling several tonnes of timber over the two days.
The company highlighted the event as an excellent opportunity to interact directly with Tigercat representatives, customers and Onetrak sales and technical representatives.
Nothing beats first-hand feedback and an exchange of ideas in a relaxed and welcoming setting. An enjoyable time was had over a BBQ lunch and drinks.
Tigercat
Tigercat is a Canadian company, established in 1992. Owner Ken MacDonald had branched out and wanted to build his own machines.
Currently, the company employs over 2,000 people and has 30,000 Tigercat machines operating in the market.
Tigercat’s history is rooted in a unique background – it has developed machines designed to perform in some of the most challenging applications in the forestry sector.
All the steelwork and fabrication are completed in-house.
“Everything you see here that’s yellow and black is all our own; our own track frames and chassis for example,” Tigercat Australasian district manager Glen Marley says.
This specific unit marks number 53 since Tigercat started the grinder company, and there are currently 55 units of this model working in the market already.
Customer support
When it comes to supporting Australian customers with this machine, Tigercat itself has four dedicated field staff members working full time across the country.
Combining this extraordinary commitment with Onetrak’s national network of fully equipped service facilities, field service trucks and parts professionals means Onetrak, and by extension Tigercat, have customers covered, wherever they might be working.
Onetrak also had a large contingent of its team present for the week, starting with the aftersales and product support members flying in from all areas of Australia representing all seven branch locations.
Tigercat and Onetrak emphasise that they have a comprehensive and experienced parts and service system in Australia, making sure the Tigercat 6900 horizontal grinder is well supported to ensure the success of their customers.
The attendees at the launch event provided positive feedback, making note of thoughtful details in the overall design and the robust performance and construction.
One customer from the Central Coast highlighted the convenience of operating certain hydraulic functions without needing the entire machine to be running, also remarking on its impressive throughput.
Several customers also commented on how quiet the machine was, especially considering the volume of material it processed, and mentioned that dust production was minimal.
Overall, the feedback on Tigercat’s new 6900 horizontal grinder has been outstanding, Onetrak says.
If you have an interest in this machine, reach out to Onetrak sales staff and they can run through its capabilities, as well as providing video and photographs from the demo days.
Contact Onetrak on www.onetrak.com.au or phone 1300 727 520.