Strong local ties have helped Wauchope, NSW-based Excavator Parts remain resilient during unexpected adversity in recent years
Based in Wauchope, near Port Macquarie on New South Wales’ mid-north coast, Excavator Parts has experienced bushfires and flooding in the area in addition to the COVID-19 pandemic.
But, according to Excavator Parts director Peter Jilg, it has been the two-way street of community loyalty that has helped.
“It has been a few tough years in our local area,” he says.
“As a small business, we hold on, thankfully with the support of our wide range of customers and local community.”
Excavator Parts sponsors several local events in addition to its core business of supplying new and used parts, seal kits and a wide range of undercarriages.
The family-run business has been in the industry for more than 20 years and dismantles a wide range of excavators, ranging from one to 50 tonnes.
“We specialise in an exchange unit service for our customers – including repairs and maintenance for final drives. This includes a three month warranty on rebuilt parts,” says Jilg.
“Our technicians and sales team provide a high quality and the most efficient service available.
“During this process we take the time to personally evaluate the final drives, conduct testings and rebuilds with new parts if required.
“We also specialise in breakdowns of final drives and hydraulic pumps and have a dedicated and loyal customer base that keeps coming back for our specialised services.
“We are also beginning to provide our new range of hydraulic oils, lubricants and transmission fluid with our technician on hand for customer needs.”
Excavator Parts is located at 18 Production Drive, Wauchope and can supply parts to anywhere in the world.