Komatsu intros myKomatsu online parts portal

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  • Earthmovers & Exacavators

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Komatsu has launched myKomatsu, a new online parts customer portal that makes ordering parts a quick and easy process, it has announced.

Available 24/7 throughout Australia, myKomatsu has been designed to ensure that customers order the right parts for their machines and are through to checkout as quickly as possible.

It is completely cross-platform, allowing parts to be ordered via computer, smartphone or tablet – and then track the progress of orders and when they will be delivered.

According to Todd Connolly, Komatsu’s general manager – construction solutions, this new sales channel aligns with the company’s philosophy of being "easy to do business with".

"Ordering parts for earthmoving equipment can be a complex and time-consuming task, but myKomatsu has been developed based on our customer-first philosophy," he says.

"Our industry-leading site offers customers multiple ways to find the correct part, including by part number, key word, parts book or machine type, make and model – with customers able to use whatever method best suits them.

"And once an online order has been placed, the order automatically passes through our business systems within minutes until it is ready to be dispatched from the nearest distribution centre."

myKomatsu has been primarily designed for Komatsu’s utility and construction customers – many of whom typically have only one or a few machines.

"We aim for it to be a self-service tool for our smaller customers, through its easy access to parts searching, and the ability to buy the exact parts they need when it suits them – any time of the day or night," Connolly says.

"It also offers significant benefits for larger construction and utility fleet owners who may prefer to manage their parts ordering online."

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